Information Technology Support Technician

ISR Recruitment; Exeter; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading professional services company in Exeter is seeking an IT Support Technician to deliver first-line technical support. The ideal candidate will have over 1 year's experience in a similar helpdesk role, strong knowledge of Windows Server and Office 365, and excellent customer service skills. This opportunity is perfect for someone passionate about IT who can manage multiple projects effectively. The role also includes assisting with training and supporting system implementations for a successful IT operation.

Benefits

25 days holiday plus bank holidays

Pension

Life Insurance

Medical

Qualifications

• 1+ years’ experience in a similar helpdesk or IT environment.
• Strong knowledge of Windows Desktop 10 / 11 is essential.
• Experience within a Law Firm is desirable but not essential.

Responsibilities

• Provide first-line technical support and troubleshoot helpdesk tickets.
• Assist with the roll-out of new hardware and software.
• Provide end-user IT training and support.

Skills

Customer service skills

Windows Server experience

Office 365 knowledge

ITIL experience

Education

CompTIA+

Network +

Job description

• IT Support Technician
• Exeter, Devon
• Up to c£25,000 per year
• 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc.

Skills and Experience:

• 1+ years’ experience in a similar helpdesk or IT environment within a 1st Line role is essential
• Strong Windows Server experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) along with knowledge of Windows Desktop 10 / 11
• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
• Experience of working within an ITIL environment would be valuable
• Technical qualifications such as CompTIA+, Network + would be advantageous
• Experience within a Law Firm or similar area desirable but not essential
• Excellent customer service skills focused on providing your colleagues with first‑class support

NB : A full driving licence is essential (access to a vehicle is not required, but beneficial)

The Opportunity:

My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon.

This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects.

You will be providing first‑line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll‑out of new hardware and software.

Additionally, you will assist the IT team in providing end‑user IT training and other related tasks to help ensure the client’s IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm’s in‑house software and database systems.

Applications:

Please call and speak to John Noonan here at ISR on 07719 919 860 to learn more about our exciting client based in Devon and their ongoing growth plans.