information technology (IT) support technician

Zoho Canada Corporation; England; On-site; GBP 60,000 - 80,000; Full time

Job description

Overview

• Location: Cornwall, ON K6H 7K7
• Salary: 95,000 to 120,000 annually (To be negotiated) / 40 hours per week
• Terms of employment: Permanent employment, Full time

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Troubleshoot and resolve technical problems

Experience and specialization and computer knowledge

Computer and technology knowledge

• iOS
• MAC
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• Security software
• Word processing software
• Mac OS
• TCP/IP
• Wireless networks

Area of specialization

• Project management
• Technical support

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Handling heavy loads
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Disability benefits
• Paramedical services coverage
• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Maternity and parental benefits

Other benefits

• Free parking available
• Other benefits
• Paid time off (volunteering or personal days)
• Travel insurance
• Wellness program

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Support for Veterans
• Offers mentorship, coaching and/or networking opportunities for Veterans
• Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
• Supports Veterans in translating their military skills and experience into the language of the civilian job market

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-10-23

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.