Industry Value Advisor, Director (CPG)

ORO Labs; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading procurement orchestration firm seeks a Senior Industry Value Advisor, Director to drive value and transformation in procurement. The ideal candidate will engage with customers, help define success metrics, and support the adoption of procurement solutions. This role requires strong experience in procurement, consulting, and excellent stakeholder management skills. You'll shape how customers adapt to new technologies and ensure they achieve measurable outcomes while navigating complex challenges.

Qualifications

• 8-10+ years’ experience in procurement or transformation roles.
• Experience in Digital Procurement or Finance Center of Excellence leadership.
• Strong background in consulting or advisory with enterprise exposure.

Responsibilities

• Engage with customers to understand their procurement strategy.
• Partner with Sales to define customer success metrics and KPIs.
• Support customers in adoption and change management post-implementation.
• Act as a thought leader in procurement and orchestration.

Skills

Stakeholder management

Commercial thinking

Communication

Understanding of procurement

Job description

Job Title: Industry Value Advisor, Director (CPG)

Location: United Kingdom

About ORO Labs

ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through end-to-end process visibility, and remain agile in response to change with a no-code platform purpose-built for procurement. Trusted by users in over 70 countries and supported by an extensive network of implementation and technology partners, ORO helps Fortune 500 and fast-growing global companies automate processes, improve cross-team collaboration, and scale procurement operations. Our platform is trusted by the world’s largest brands, including The Coca-Cola Company, Novartis, Danone, Roche, BASF, Liberty Global, Bayer, Millennium, and Booking.com.

Position Overview

You will work alongside customers, sales, pre-sales, product, and implementation partners to ensure that every engagement is initiated with clear value drivers, a credible business case, and a shared execution path - and that all parties are aligned around delivering tangible outcomes.

This is a senior role for someone who has been there : led procurement or transformation from the inside, or driven large, complex change as a trusted advisor. Someone who can both meet customers where they are and help them imagine what’s next.

What You’ll Do

Partner on Value & Outcomes

• Engage early with customers to deeply understand their procurement strategy, operating model, pain points, and value drivers.
• Partner with Customer Success & Sales to help customers define success — from executive-level business cases through to practical KPIs and adoption measures.
• Act as a trusted partner to ensure customer, ORO, and ecosystem partners stay aligned on outcomes, not just delivery milestones.
• Demonstrate directly the “Art of the Possible” to our prospects & existing customers, bringing to life the reality of Procurement Orchestration & S2P Value enablement.

Orchestrate Internal & External Alignment

• Partner closely with Sales and Pre‑Sales to shape value‑led deals and realistic transformation narratives for the Industry specialism.
• Work hand‑in‑hand with Product to translate customer needs, industry insights, and emerging trends into roadmap influence.
• Coordinate with implementation and advisory partners to ensure delivery approaches reinforce customer value and adoption.

Drive Adoption & Transformation, Not Just Go‑Live

• Support customers beyond implementation — focusing on adoption, change, and long‑term value realization.
• Partner with Customer Success to identify where customers are under‑utilising ORO capabilities and help them unlock more value over time.
• Act as a calm, senior presence when customers hit complexity, ambiguity, or organisational resistance.

Be a Thought Leader in Procurement & Orchestration

• Stay close to how procurement, AI, regulation, and operating models are evolving across industries, going deep into the industry specialism.
• Help customers “see around corners” — imagining future states and preparing for what’s coming next, engaging with senior leadership as a trusted advisor.
• Contribute to ORO’s external narrative through customer conversations, industry perspectives, and internal thought leadership.

Represent the Customer to our Product Team

• Be the voice of the customer across ORO — ensuring decisions are grounded in real enterprise context.
• Help shape how ORO positions, sells, and delivers value in different industries and categories.

What We’re Looking For

This role is intentionally senior. We are looking for people who can sit credibly with CPOs, CIOs, and business leaders — and who bring both gravity and curiosity.

Experience & Background

• 8-10+ years’ experience in procurement, sourcing, supplier management, or broader transformation roles.
• Background either Digital Procurement or Finance Center of Excellence Leadership Roles.
• In‑house (enterprise procurement, transformation, or operating‑model leadership).
• Consulting / advisory (Big 4, specialist procurement consultancies, or equivalent), with strong enterprise exposure.
• Deep expertise in one or more areas such as:
  • Software & Technology Procurement
  • Professional Services & SOW‑based buying
  • Indirects / Complex Services
  • End‑to‑end Source‑to‑Pay transformation

Skills & Capabilities

• Comfortable translating between strategy and execution.
• Strong commercial and business‑case thinking - understands how value is justified, measured, and realised.
• Excellent stakeholder management – able to influence without direct authority.
• Confident, clear communicator with executive presence.
• Curious about technology and AI, but grounded in process and people.

Mindset

• Customer‑first, but commercially aware.
• Pragmatic optimist sees possibility without over‑promising.
• Enjoys ambiguity and building something that doesn’t yet have a perfect playbook.
• Values collaboration over heroics.

Why this role matters?

This isn’t a delivery role. And it isn’t a traditional customer success role. This is about helping enterprises change how procurement works - responsibly, credibly, and with measurable outcomes.

You’ll help customers get value sooner, adopt more confidently, and think more boldly about what’s possible - while shaping how ORO shows up in the market.