Income Manager

James Andrews Recruitment Solutions; Redhill; Hybrid; GBP 41,000 - 43,000; Full time

Job summary

A recruitment agency in Surrey seeks an Income Manager for a housing association. This full-time temporary role (12-18 months) offers a salary of £41,000 to £43,000. Responsibilities include managing a team of income officers, maximizing income collection, and ensuring compliance with housing legislation. Candidates should have relevant social housing experience and knowledge of homelessness legislation. The position allows for hybrid working with flexible hours.

Benefits

27 days holiday plus bank holidays

Generous pension scheme

Qualifications

• Experience in social housing is essential.
• Skills in managing rent accounts and performance measures are required.
• Knowledge of homelessness legislation and housing law is crucial.

Responsibilities

• Manage a team of 8 income officers.
• Maximize income collection and reduce arrears.
• Develop strong partnerships with local authorities.

Skills

Social Housing experience

Rent account management

Proven knowledge of Homelessness legislation

Proven knowledge of Housing Law

Regulatory and statutory requirements

Understanding of local and national Government Policy

Job description

Overview

We are currently partnering with a housing association based in Surrey, who are recruiting for an Income Manager to join their team on a temporary 12-18 month fixed-term contract.

This is a full-time position with a salary band of £41,000 to £43,000 (subject to experience) and they are hoping to get someone started in January, subject to notice.

Duties

• Managing a team of 8 income officers
• Improving customer financial resilience and experience
• Maximising income collection and reducing arrears
• Leading income service performance and digital transformation
• Developing strong partnerships and contract management with local authorities, support agencies, and service providers
• Ensuring robust governance, risk management, and compliance

Qualifications

Experience required:

• Social Housing experience
• Rent account management – including performance measures and case management

Skills, knowledge and expertise required:

• Regulatory and statutory requirements relating to rents and consumer standards
• Local and national Government Policy relating to welfare benefits
• Proven knowledge of Homelessness legislation
• Proven knowledge of Housing Law, including court processes and routes to collect debt
• Risk, Governance and Assurance in the housing sector

Rewards and Benefits

Hybrid working
27 days holiday plus bank holidays
Generous pension scheme

Working hours

36 hours per week
Monday - Friday
2 / 3 days working from home