Income Management Officer

Riverside; Carlisle; On-site; GBP 28,000 - 34,000; Full time

Job summary

A housing association is seeking an Income Management Officer in Carlisle to maximize rental income and manage debts. The ideal candidate will have strong customer service and negotiation skills, ideally with experience in a housing context. This role offers competitive pay, generous pension, and various benefits including flexible working options.

Benefits

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in personal development

Wide range of benefits

Qualifications

• Excellent verbal and written communication skills.
• Experience dealing with varied customer bases.
• Ability to effectively negotiate business needs.

Responsibilities

• Maximise and sustain rental income and other debts.
• Prevent homelessness by applying appropriate strategies.
• Act as case owner for debt collection and prevention.

Skills

Customer focused communication skills

Experience in a housing environment

Effective negotiation skills

Job description

Overview

Job Title: Income Management Officer
Contract Type: Permanent
Salary: £30,591.49 (£33,643.59 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday 9 - 4.30pm
Location: North Reg Hub, Carlisle

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\'t meet all the essential criteria on the job description.

Responsibilities

The difference you will make as an Income Management Officer

To maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs, garages and court costs by carrying out collection and arrears prevention activity. Acting as case owners ensuring the most appropriate prevention and collection strategies are applied with the aim of preventing homelessness and sustaining tenancies.

About you

We are looking for someone with

• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
• Experience of working in a housing environment.
• Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.