Income Collection and Dispute Resolution Officer, North London / Hertfordshire area

Pertemps; Hertford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A staffing agency is seeking an Income Collection and Dispute Resolution Officer for a contract role in Local Government Housing in Hertford. The successful candidate will manage service charge income recovery, deal with leaseholder inquiries, and ensure all debts are recoverable. Ideal applicants should have experience in recovery processes and possess strong communication skills. This position offers competitive pay and supportive agency benefits.

Benefits

Dedicated consultant access

Easy online registration

Referral schemes and incentives

Prompt payroll

Qualifications

• Experience in dealing with Leaseholders in ahousing context.
• Direct experience in delivering front-line service.
• Ability to provide advice on financial assistance and referrals.

Responsibilities

• Ensure maximum recovery of all service charge income.
• Submit cases for Judgement and monitor progress.
• Determine cases for enforcement action and liaise with legal.
• Handle leaseholder enquiries about debts.
• Manage dispute resolution process and liaise with teams.
• Administer suspense account and assist in account reconciliation.

Skills

Experience in recovery of service charge income

Understanding of Leasehold Law

Excellent written and verbal communications

Proficiency in IT

Job description

Overview

Income Collection and Dispute Resolution Officer, North London / Hertfordshire area. Contract role, Local Government Housing. Pay rate to £23.78 per hour.

Requirements

You will need:

• Experience in the recovery of all service charge income.
• Experience of dealing with Leaseholders and a basic understanding of Leasehold Law.
• Direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications.
• You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

Responsibilities

• To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Enfield Council procedures.
• Submit cases to HMCS for online Judgement and monitor progress accordingly.
• Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary.
• Deal with leaseholder enquiries regarding outstanding debts and, through liaison with other departments, ensure all debts are recoverable.
• Provide a full dispute resolution service taking ownership of the end-to-end process and taking full responsibility for liaising with other Teams to secure information and work with leaseholders to resolve the issues and maximise income in relation to charges and debts.
• Administer suspense account, identify and reallocate payments accordingly, assist in reconciliation of service charges accounts as necessary. Request refunds from Leaseholder accounts as necessary.
• Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

Agency and Benefits

• Contract role in Local Authority setting.
• Pertemps agency post with a dedicated consultant who has access to roles across the UK, easy online registration, referral schemes and incentives, ongoing compliance management, prompt payroll, and more.

Not looking right now? We also offer generous referral bonuses. Please contact Helen on 07901286967 or email [e-mail] for more information.