Income & Arrears Support Officer

The Riverside Group; Tees Valley; On-site; GBP 26,000 - 28,000; Full time

Job summary

A housing association is seeking an Income and Administration Officer to manage arrears and provide income management advice. This role involves supporting vulnerable customers, ensuring effective rent collection, and administering financial information. The ideal candidate will have strong communication skills and experience working in customer-facing roles. Full-time position with competitive salary and benefits, based in the Tees Valley area.

Benefits

Competitive pay

28 days holidays plus bank holidays

Flexible working options

Investment in learning and personal development

Qualifications

• Experience working with vulnerable and diverse customer groups.
• Experience in customer-facing roles.
• Strong communication skills to empathize with customers.

Responsibilities

• Take responsibility for arrears management and rent collection.
• Provide income management advice to customers.
• Support colleagues in managing tenant sustainment.

Skills

Experience with vulnerable and diverse customer groups

Customer-facing environment experience

Excellent communication skills

Team player with a can-do attitude

Confidence in decision-making for rent arrears management

IT systems skills

Job description

A housing association is seeking an Income and Administration Officer to manage arrears and provide income management advice. This role involves supporting vulnerable customers, ensuring effective rent collection, and administering financial information. The ideal candidate will have strong communication skills and experience working in customer-facing roles. Full-time position with competitive salary and benefits, based in the Tees Valley area.