Inbound/Outbound Customer Service Advisors FT

Ant Marketing; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A customer service company based in Sheffield is seeking full-time Inbound/Outbound Customer Service Advisors. The role is office-based and involves taking inbound calls, making outbound calls, and providing excellent customer service. Candidates should be comfortable speaking on the phone and have basic computer skills. Previous call center experience is a plus, but full training will be provided.

Qualifications

• Comfortable in speaking on the phone.
• Previous call center experience is an advantage, but not essential.
• Full training will be given.

Responsibilities

• Taking Inbound & making Outbound calls.
• Providing excellent customer service.
• Updating records.
• Escalating calls where necessary.

Skills

Comfortable in speaking on the phone

Customer Service experience

Computer literacy

Job description

Overview

Inbound/Outbound Customer Service Advisors

We are looking for a high volume of full-time Inbound Call Centre Agents to work for us. You will be based at our Church Street office, located in Sheffield City Centre. We are only able to consider applicants within a 1 hour commuting distance of our Sheffield Offices. Please note this is an Office Based role.

Hours

• Monday – Friday 8am-8pm
• Between 37 - 40 Hours Per Week

Wage

• £12.21 Per Hour – This is paid on a monthly basis.

Responsibilities

• Taking Inbound & making Outbound calls.
• Providing excellent customer service.
• Updating records.
• Escalating calls where necessary

Candidate Requirements

• Comfortable in speaking on the phone
• Able to use a computer/laptop
• Previous call centre experience is an advantage, but not essential as full training will be given.
• Previous Customer Service experience is advantageous.

Contract Type

Temporary