Inbound Customer Service & Sales Executive

NWF Group; Crewe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fuel distribution company in Crewe is seeking a Customer Service Advisor to join their high-performing team. You will manage customer queries, convert sales quotes into orders, and support various internal departments to ensure excellent service. Ideal candidates will have telephone-based customer service experience, strong interpersonal skills, and the ability to work to service-level agreements. This role offers a salary of £25,000 plus bonuses, flexible working hours, and numerous employee benefits.

Benefits

Salary of £25,000 plus bonus opportunity

Flexible hours

33 days holiday including bank holidays

Discounts across shopping and dining

Extensive training opportunities

Company pension and life assurance

Employee assistance programme

Qualifications

• Previous experience in a customer focused role - telephone based preferred.
• Ability to provide excellent customer service and work within SLA's.
• Strong communication skills for relationship-building.

Responsibilities

• Manage customer queries from contact to resolution.
• Support sales by converting quotes to orders.
• Handle high volumes of customer calls.
• Maintain accurate customer records.

Skills

Customer service experience

Friendly and approachable demeanor

Negotiation skills

Strong interpersonal skills

Computer literacy (Microsoft Office)

Job description

Job Advert

NWF Fuels are recruiting a Customer Service Advisor to join our well-established, high performing, fast paced team, based out of our head office in Crewe. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.

Why NWF Fuels?

• £25,000 per annum plus bonus opportunity
• Flexible on hours preference - Monday to Thursday or Monday to Friday, 8am to 5pm or 9am to 6pm
• Optional Saturday paid at enhanced overtime rate of 1.5x hourly rate
• Initially fixed term to April 2026 to support through the peak period - permanent opportunity for the right candidate
• 33 days holiday including bank holidays with the option to buy more
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more
• Extensive progression opportunities across the wider group that has 2 other businesses
• Incentive and company days out
• Extensive training opportunities with funded accredited courses
• Medicash
• Long service awards
• The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking

Day to Day

• Managing customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
• Supporting the sales team by converting previous quotes to completed orders
• Dealing with a high volume of customer calls over the peak period
• Recording all data accurately into our systems keeping customer records up to date

What Will You Bring?

• Previous experience in a customer focused role - telephone based would be advantageous
• Friendly, approachable and confident telephone manner
• Confident negotiation skills when working with customers to convert quotes into orders
• Ability to provide unrivalled customer service and work to SLA's
• Strong interpersonal skills with the ability build relationships both with customers and other internal departments
• Computer literate including Microsoft Office

Who are NWF Fuels?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Fuels different?

Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.