Inbound Call Centre Team Lead — Drive Performance Coaching

Trades Workforce Solutions; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading workforce solutions company in Nottingham is seeking a Call Centre Team Lead to manage an inbound sales team of approximately 20 advisors. You will drive performance and ensure operational excellence while fostering a high-energy, motivated team culture. The ideal candidate will have proven call centre leadership experience, a strong background in inbound sales, and excellent communication and coaching skills. This hands-on role requires a confident leader who can navigate operational challenges and inspire others.

Qualifications

• Proven experience managing or leading a call centre or contact centre team.
• Strong background in inbound sales environments with KPI-driven performance.
• High-energy, motivational leadership style with the ability to inspire others.

Responsibilities

• Lead, motivate and manage an inbound sales team of around 20 colleagues.
• Drive performance against KPIs, ensuring successful registrations and upsells.
• Monitor individual and team performance, providing regular coaching and feedback.

Skills

Leadership

Inbound sales management

Motivational leadership

Team collaboration

Performance monitoring

Communication skills

Coaching skills

Job description

A leading workforce solutions company in Nottingham is seeking a Call Centre Team Lead to manage an inbound sales team of approximately 20 advisors. You will drive performance and ensure operational excellence while fostering a high-energy, motivated team culture. The ideal candidate will have proven call centre leadership experience, a strong background in inbound sales, and excellent communication and coaching skills. This hands-on role requires a confident leader who can navigate operational challenges and inspire others.