In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Flint; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking a Retail Support Specialist to provide exceptional customer service in high-traffic retail environments, engage with both customers and store partners, and manage inquiries related to account and device support. Ideal candidates will have strong communication skills, the ability to multitask, and a commitment to delivering excellent service. The role offers competitive hourly pay and a range of benefits including health insurance and a 401k plan.

Benefits

Competitive starting pay of $26 per hour

Comprehensive training and development programs

401k Plan with employer matching

Paid vacation and personal days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly support to customers in retail environments.
• Resolve inquiries related to billing and account updates.
• Engage directly with customers and retail partners to address concerns.

Skills

Customer service skills

Communication skills

Ability to multitask

Problem-solving abilities

Ability to handle high-stress situations

Job description

A leading telecommunications company is seeking a Retail Support Specialist to provide exceptional customer service in high-traffic retail environments, engage with both customers and store partners, and manage inquiries related to account and device support. Ideal candidates will have strong communication skills, the ability to multitask, and a commitment to delivering excellent service. The role offers competitive hourly pay and a range of benefits including health insurance and a 401k plan.