In-Store Customer Advisor & Sales Champion

Three UK; Manchester; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading telecommunications company in Manchester is seeking a Retail Customer Advisor to enhance customer journeys and provide exceptional service. The advisor will achieve sales targets and drive KPIs while working collaboratively within a high-performing team. Full training is provided, and individuals with a passion for customer service are encouraged to apply. This role offers a competitive salary, bonuses, and various benefits including a staff handset and pension contributions.

Benefits

Free staff handset and unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days

Tastecard membership

Money to spend with Uber

Discounts across thousands of retailers and activities

Opportunities to win monthly and annual awards

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to understand and meet customer needs.
• Resourceful and proactive in resolving customer enquiries and challenges.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences through promoting innovative products.
• Achieve personal and store Key Performance Indicators (KPIs).
• Provide personalised solutions for mobile or network-related enquiries.

Skills

Sales Experience

Customer Service

Organizational skills

Basic Math

Retail Sales

Upselling

Product Demos

Guest Services

Lead Generation

Job description

A leading telecommunications company in Manchester is seeking a Retail Customer Advisor to enhance customer journeys and provide exceptional service. The advisor will achieve sales targets and drive KPIs while working collaboratively within a high-performing team. Full training is provided, and individuals with a passion for customer service are encouraged to apply. This role offers a competitive salary, bonuses, and various benefits including a staff handset and pension contributions.