In-Person Customer Service Expert

Adecco; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is looking for an enthusiastic In-person Customer Service Expert in Norwich. The ideal candidate will excel in communication and problem-solving, providing exceptional support to partners. This role involves hands-on interaction and teamwork, with a full-time contract for 3 months and potential for extension. Join us to make a difference in our support hub, helping others succeed.

Qualifications

• Experience in retail or customer service environments is preferred.
• Ability to provide hands-on support and guidance.
• Must be dedicated to helping others and creating positive experiences.

Responsibilities

• Deliver exceptional support to partners.
• Resolve issues and answer questions confidently.
• Promote the brand and engage with customers.

Skills

Strong communication skills

Problem-solving skills

Comfortable with in-person interactions

Experience in retail or customer service

Organisational skills

Job description

Overview

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments and enjoy face-to-face interactions? If so, we have the perfect opportunity for you!

We are seeking an enthusiastic individual to join our team and help build our in-person support hub. As a Customer Service Expert, you will play a vital role in empowering our partners and ensuring they have everything they need to succeed.

Details

• Contract length: 3 months, potential extension
• Hourly Rate: £13.90
• Working Pattern: Monday - Friday 9am - 5:30pm
• Location: Norwich, with travel to Cambridge 2x per week
• Job Title: In-person Customer Service Expert
• Company: Adecco (disability-confident employer)
• Posted: Sep 15th 2025
• Closes: Oct 16th 2025
• Sector: Customer Services
• Contract: Contract
• Hours: Full Time

Who you are

• A communication superstar with strong problem-solving skills
• Comfortable with in-person interactions and providing hands-on support
• Experienced in retail or customer service environments
• Passionate about helping others and dedicated to creating a positive experience
• A quick thinker who knows where to find answers when needed
• Personable, organised, and patient-ready to teach and guide

What you'll do

• Deliver exceptional, 5-star support to our partners
• Resolve issues and answer questions with confidence
• Promote the brand and engage drivers in their journey
• Stay updated on company processes and tools to provide the best support
• Collaborate with the Operations team to streamline procedures

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Ready to take the next step? Apply now and let's make a difference together! Your journey starts here!