In-Branch Customer Experience Specialist

HSBC; Exeter; On-site; GBP 24,000 - 28,000; Full time

Job summary

A major banking institution in Exeter is seeking a passionate Customer Service Representative to provide exceptional service to customers. This role involves handling transactions and inquiries, educating customers about digital banking, and working within a dynamic team. Candidates should possess strong communication skills and a commitment to customer satisfaction. The position offers a competitive starting salary of £24,000 and various benefits including generous holiday entitlement and healthcare. Training is provided for all new recruits.

Benefits

Six weeks’ holiday

Employee discounts

Pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills.
• Ability to take ownership of customer enquiries.
• Adaptability to changing environments.

Responsibilities

• Provide exceptional face-to-face customer service.
• Process a wide range of transactions accurately.
• Educate customers on self-service devices.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Resilience to change

Job description

A major banking institution in Exeter is seeking a passionate Customer Service Representative to provide exceptional service to customers. This role involves handling transactions and inquiries, educating customers about digital banking, and working within a dynamic team. Candidates should possess strong communication skills and a commitment to customer satisfaction. The position offers a competitive starting salary of £24,000 and various benefits including generous holiday entitlement and healthcare. Training is provided for all new recruits.