Import Coordinator

Reed; Staines-upon-Thames; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading pet relocation company in Staines-upon-Thames is seeking an Import Coordinator to facilitate pet travel across borders. You will ensure compliance with regulations, liaise with various stakeholders, and provide outstanding customer service. Ideal candidates are detail-oriented, possess excellent communication skills, and have experience in administration. The role offers a competitive salary and a chance to work in a unique industry.

Qualifications

• Experience in administration required.
• Friendly and professional attitude is essential.
• Ability to learn quickly and work under pressure.

Responsibilities

• Coordinate pet travel arrangements and ensure compliance with regulations.
• Liaise with agents, border control, and airlines for pet transport.
• Utilize CRM tools to manage customer data and leads.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Tools

CRM tools

Job description

Job Opportunity: Import Coordinator

Location: Stanwell – TW19

Hours: Monday – Friday, 11-7 with 1 in 4 Saturdays

Package: Up to £25,000 - 28,000

Are you passionate about animals and looking for a unique career in the pet travel industry? This is an exciting opportunity to join a well-established team specialising in international pet relocation. You’ll play a key role in helping families reunite with their beloved pets as they move across borders.

Key Responsibilities

• Coordinate pet travel arrangements, ensuring compliance with UK border authorities and international regulations.
• Liaise with overseas agents, border control operators, and airlines to ensure safe and smooth pet journeys.
• Use CRM tools to manage customer data and track leads.
• Deliver exceptional customer service through clear communication and problem-solving.
• Collaborate with business partners to improve services and operations.
• Stay informed on industry trends and regulatory changes.

Qualifications

• Friendly with professional attitude.
• Experience in administration
• Fast learner with strong attention to detail under pressure.
• Excellent communication and customer service skills.