Implementation Team Officer

NHS; Greater London; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading healthcare organization in the UK is looking for an Implementation Team Officer to support its Implementation team. This role includes coordinating meetings, managing diaries, and handling enquiries to ensure smooth operation. Ideal candidates will demonstrate excellent organizational skills, strong communication abilities, and familiarity with Microsoft Office and CRM systems. This is a full-time fixed-term position with a salary of £25,162 a year, plus a London weighting allowance if applicable.

Qualifications

• Demonstrable experience in administrative support with attention to detail.
• Confident communication in writing and verbally.
• Familiarity with office systems, especially CRM.

Responsibilities

• Coordinate meetings, travel, and logistical arrangements for the Implementation team.
• Act as the first point of contact for external enquiries.
• Maintain electronic filing systems and contact lists.

Skills

High-quality organizational support

Excellent communication skills

Experience with office management systems

Familiarity with CRM tools

Proactive teamwork

Tools

Microsoft Office

Canva

Adobe InDesign

Job description

Job summary

The NHS Race and Health Observatory is driving change to tackle racial and ethnic inequalities in health and care. Were looking for an Implementation Team Officer to provide vital support to our Implementation team. Youll support the team to ensure they operate efficiently and effectively every daycoordinating meetings and events, managing diaries, handling enquiries, and supporting finance and communications.

Main duties of the job

As Implementation Team Officer you will:

• Keep the Implementation team moving smoothly by coordinating diaries, meetings, travel, accommodation, and logistical arrangements.
• Be the first point of contact for external enquiries to the Implementation team, providing professional responses and escalating issues when needed.
• Maintain organised systems, updating electronic files, contact lists, and records to ensure accurate and accessible information.
• Support delivery and impact by preparing meeting papers, presentations, reports, and assisting with data entry and CRM updates.
• Play a key role in events and processes, helping plan and promote online and in person sessions, taking minutes, and supporting finance tasks like raising purchase orders.

We would love to hear from you if you

• Have experience providing high quality organisational and administrative support, with excellent attention to detail.
• Communicate confidently in writing and verbally, including minute taking and coordinating with diverse stakeholders.
• Bring strong skills in office systems and tools, from CRM platforms to Microsoft Office, with bonus creativity using Canva or Adobe InDesign.
• Build effective relationships with colleagues and senior leaders, working proactively both independently and as part of a team.
• Thrive in fast paced environments

About us

The NHS Race and Health Observatory (the Observatory) is an independent organisation, set up to explore ethnic inequalities in access to healthcare, experiences of healthcare, health outcomes, and inequalities experienced by Black and minority ethnic members of the health and care workforce. In doing so, it assesses aspirations in these areas as outlined in national healthcare policy, including those set-out in the NHS 10 Year Health Plan. It is a proactive investigator, providing strong recommendations that inform policymaking and facilitate change. It is evidence-driven and solution-focused.

Details Date posted

19 December 2025

Pay scheme

Other

Salary

£25,162 a year plus £4,000 London weighting allowance if applicable

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

NHS1163819

Job locations

18 Smith Square, London, SW1P 3HZ

2 The Calls, Leeds, West Yorkshire, LS2 7JU

Job description Job responsibilities

• Provide general administrative support and act as a first point of contact for external enquiries, ensuring professional and timely responses, including timely escalation where necessary.
• Assist with travel and accommodation bookings.
• Provide diary and meeting coordination support for team members as required.
• Maintain and update the Implementation teams electronic filing systems and maintain and update contact lists, distribution lists, and internal records.
• Support members of the Implementation team in the preparation of meeting papers, presentations, and other documentation for the RHO Board and other external stakeholders.
• Manage meeting room bookings and logistical arrangements.
• Support data entry and basic data analysis tasks as required including support the use and maintenance of the Customer Relationship Management (CRM) database.
• Assist with the planning, delivery, and promotion of both online and in-person events including coordinating agendas and taking minutes.
• Support the team with finance and administrative processes, e.g. raising purchase orders.
• Undertake any other duties as required that is commensurate with the grade to support the effective functioning of the team.

Person Specification Qualifications Essential

• Demonstrable experience of providing high-quality organisational and administrative support, with excellent attention to detail and accuracy.
• Excellent written and verbal communication skills, include minute-taking and stakeholder coordination.
• Familiarity with office management systems and procedures, including experience using Customer Relationship Management (CRM) systems.
• Confident user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint, and Explorer) and familiarity with design tools such as Canva, Adobe InDesign, or similar creative software.
• Ability to build and maintain effective working relationships with internal colleagues and external stakeholders, including senior leaders.
• Proven ability to work effectively both independently and as part of a team, demonstrating initiative and a proactive approach to tasks.
• Ability to work adaptively in complex, fast moving environments, balancing competing priorities and deadlines.
• Understanding of antiracism and commitment to furthering equity in healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: NHS Confederation

Address: 18 Smith Square, London, SW1P 3HZ

Employer's website

https://www.nhsconfed.org/