Implementation Specialist

Clearer.io; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading eCommerce technology firm seeking an Implementation Specialist to enhance customer engagement through innovative applications. This role requires ownership of technical setups and features while collaborating with Sales and Customer Success teams. Ideal candidates will have knowledge of Shopify Liquid, understand the E-Commerce landscape, and possess a data-driven mindset. This position offers a chance to contribute to growing eCommerce brands and drive meaningful progress.

Benefits

Private Medical Insurance

Pension

Qualifications

• Knowledge of Shopify Liquid necessary for technical setups.
• Understanding of E‑Commerce and various business use cases.
• Ability to forecast merchants' needs based on technical stack.

Responsibilities

• Serve as primary implementation lead from trial start to go-live.
• Own setup, feature activation, and configuration for merchants.
• Collaborate with Sales and Customer Success for continuity.

Skills

Shopify Liquid knowledge

Awareness of the E‑Commerce landscape

Data‑oriented and driven

Job description

At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: to empower partners with tools that streamline operations, build trust, and drive sustainable growth. We’re not just building technology — we’re shaping the future of online retail. By delivering solutions that inspire confidence and create real results, we help businesses cut through the clutter and focus on what truly matters. Here, innovation meets real impact. Our global team empowers eCommerce brands to accelerate growth and optimize every stage of the customer journey. We’re a culture built on collaboration, creativity, and transformation — where ideas are encouraged, and every voice makes a difference. If you’re ready to grow, lead, and make your mark in a fast-moving eCommerce landscape, join clearer.io and help make online retail clearer, smarter, and more rewarding for everyone.

Role Overview

Support Clearer.io’s new and expansion revenue efforts through best‑in‑class implementation of our suite of apps. The Implementation Specialist is a customer‑facing partner to Sales and Customer Success, ensuring assigned accounts are fully set up from trial start with all key features and integrations activated. By owning this process end‑to‑end, the role creates the foundation for Sales and CS to drive new and expansion revenue.

What you’ll do

• Serve as the primary customer‑facing implementation lead from trial start until go‑live.
• Own technical setup, feature activation, integrations, and configuration to ensure merchants are fully live.
• Collaborate with Sales and Customer Success to maintain context and relationship continuity throughout the trial.
• Hand over to CSM once implementation is complete.
• Follow the rules of engagement to know whether Sales or CS is responsible for expansion at each stage.
• Execute implementation plays designed to accelerate revenue to position the account for expansion (while not selling directly).

What you’ll bring

• Shopify Liquid knowledge
• Awareness of the E‑Commerce landscape
• Data‑oriented and driven
• You understand different business use cases
• You can forecast the merchants’ needs with our products by understanding what is “underneath the hood” when it comes to their tech stack

Why clearer.io

• Customers at the heart: We obsess over their needs so we can grow together
• Purposeful progress: We don’t settle. We take initiative and embrace bold thinking
• Endless innovation: We refine, improve, and take meaningful action
• Always open: We build trust through transparency and global collaboration
• Clear Benefits: Private Medical Insurance & Pension

We’re here to make things clearer — in eCommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you. We believe in making things simpler — for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.