Implementation Engineer

Amadeus; City Of London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A global travel technology leader in London seeks an Implementation Engineer to deliver integrated software solutions and mentor junior team members. The role requires strong communication skills, relevant experience in system integration, and eligibility for UK SC clearance. This position offers an attractive remuneration package including flexible working arrangements and a supportive work environment.

Benefits

Attractive remuneration packages

Flexible working model

Healthcare and life insurance

Qualifications

• Bachelor's degree or equivalent practical experience.
• Relevant experience in requirements gathering and system integration.
• Ability to mentor junior team members.
• Strong communication skills and collaboration in diverse teams.
• Commitment to EHS, information security and data privacy standards.
• Must be eligible for UK SC clearance (min. 5 years UK residency).

Responsibilities

• Gather and analyze client requirements and conduct workshops.
• Configure software components and deliver project documentation.
• Guide users during testing and provide initial support post-launch.
• Coordinate transition to ongoing support and maintenance teams.
• Ensure compliance with EHS policies and ISO standards.

Skills

Communication skills

Problem-solving

Mentoring

Requirements gathering

System integration

Education

Bachelor’s degree in computer science, Engineering, Information Technology or related field

Tools

Automation testing tools

Job description

Overview

Job Title Implementation Engineer

The Implementation Engineer plays a key role in delivering integrated software solutions by gathering and analysing requirements, facilitating client workshops, configuring systems, and ensuring successful deployment.

This position involves close collaboration with customers and internal teams, producing clear and accessible documentation, and supporting the launch of solutions. The role also includes maintaining compliance with Environment, Health, and Safety (EHS), information security, and data privacy standards.

In addition, the Implementation Engineer actively mentors team members, shares expertise, and contributes to building team capabilities in a supportive and inclusive environment.

Responsibilities

In this role you will:

• Have practical experience and comprehensive understanding in your discipline
• Understand how your area contributes to the business and support colleagues developing their skills
• Contribute to decision-making, anticipates dependencies and consequences in complex scenarios, participates in cross-functional projects, proposes process improvements, and is responsible for individual and team commitments
• Work independently within an agreed plan, seeking guidance for complex situations
• Mentor junior team members and share expertise to support their growth

Additional Accountabilities:

• Gather and analyze functional, non-functional, and system integration requirements, and conduct workshops with clients to discuss solutions.
• Configure software components, such as workflows and business rules, and deliver project documentation, including training materials and system setup guides.
• Guide users through all necessary testing to ensure readiness for system launch and provide initial support after launch. Perform testing of the solution where required.
• Coordinate transition to ongoing support and maintenance teams and analyze customer systems and service requirements.
• Ensure integration of Environment, Health, and Safety (EHS) in all activities, maintain compliance with EHS Policy and Procedures and International Organization for Standardization (ISO) 9001, ISO 14001, and ISO 45001, and complete all required training.
• Travel to customer sites for workshops and solution testing.

Ideal Candidate

• Bachelor’s degree in computer science, Engineering, Information Technology, or a related field. Equivalent practical experience will also be considered.
• Relevant experience in with requirements gathering, system integration, and software configuration
• Automation testing experience will be an advantage
• Strong communication skills and the ability to work both independently and collaboratively with diverse teams and customers.
• Skilled in identifying solutions to complex challenges, adapting to new situations, and supporting continuous improvement.
• Commitment to compliance with EHS, information security, and data privacy standards.
• Engages effectively with clients, guides users through testing and deployment, and provides clear documentation and support throughout the project lifecycle.
• Must be eligible for UK SC clearance (min. 5 years UK residency)

Who We Are

• Leaders in revolutionizing the travel industry through innovative, end-to-end solutions.
• A global team combining expertise, reliability, and cutting-edge technology to transform traditional travel processes.
• Continuously growing and expanding with the latest technological advancements, including a fully cloud-native platform

Our Mission

• Provide seamless travel experiences that benefit both travelers and businesses through advanced technology.
• Deliver faster, more flexible solutions to airlines, hotels, travel sellers, and corporations worldwide.
• Shape the future of travel by optimizing the travel ecosystem with data-driven services and innovative solutions.

What do we offer?

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.