Imperial Suite Manager

Bettys & Taylors Group; Harrogate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hospitality group in Harrogate is seeking an Imperial Suite Manager to oversee event operations in their beautiful venue. The ideal candidate will have a background in luxury customer service and experience in managing events. Responsibilities include delivering exceptional service, driving commercial success, and maintaining high standards in food hygiene and health & safety. The role is full-time, requiring flexibility in hours and includes various employee benefits and development opportunities.

Benefits

Free meals and drinks during shifts

Quarterly discretionary profit-share bonus

Health cash plan and wellbeing support

Company pension

Qualifications

• Experience in managing a luxury customer service or hospitality department.
• Knowledge of food safety and health and safety procedures.
• Ability to work well in a team environment and motivate others.

Responsibilities

• Deliver excellence in the running of afternoon tea, private events, meetings, and functions.
• Drive the commercial performance of the Imperial Suite.
• Maintain the highest brand, food hygiene, and health & safety standards.

Skills

Luxury customer service management

Event management

Team leadership

Communication skills

Sales development

Job description

An opportunity has arisen at Bettys Café Tearooms in Harrogate to join us as the Manager of our beautiful Imperial Suite.

Bettys has long provided a background of elegance and charm for the most distinguished of gatherings. Nowhere is this more evident than up the short flight of stairs to our first‑floor Imperial Suite. With stunning views of the Stray and located in the heart of Harrogate, it's the perfect setting for celebrations and business events. Flooded with natural daylight, the spacious and elegant Imperial Suite is extremely versatile. Its two interconnecting rooms can be used together or booked separately, allowing a variety of seating arrangements.

As Imperial Suite Manager you will be responsible for ensuring that you and your team deliver excellence in the running of bookable afternoon tea, private events, meetings and functions, ensuring all of our customers receive excellent levels of service. A passion for networking and the ability to entice new customers to our business is a must. You will also be responsible for driving the commercial performance of the department to ensure it is the best it can be: achieving excellence in customer service, engaging and motivating a team, as well as maintaining the highest brand, food hygiene and health & safety standards, all within a fast‑paced environment.

This is a full time role working 37.5 hours over 5 days. The start and finish times can vary depending on opening hours which may include some early mornings or later finishes. You will be required to work at least one day at the weekend every week. If you would like to discuss working patterns, please provide more details in your application.

You’ll have a background in managing a luxury customer service or hospitality/front-of-house department and ideally experience of managing events and event operations. This role offers the variety of managing the day‑to‑day operational team management side with the opportunity to use your strong commercial skills to identify, develop and increase sales. You’ll have experience of people management including leading and motivating a team. You will have good communication skills and the ability to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service. You will have the desire to learn all about our products and be able to confidently share your knowledge and enthusiasm with our customers. You’ll have some knowledge of food safety and health and safety procedures. Ideally you will have previous experience of working to KPIs such as food costs and labour budgets.

As a minimum, all our employees receive free meals, drinks and snacks while at work, a quarterly discretionary profit‑share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company‑wide employee discounts, access to our health cash plan, wellbeing support, company‑funded counselling, and enrolment in the company pension.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.

Great People, Great Culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.