Impactful Customer Experience Specialist

Vilgain s.r.o.; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading brand in health and lifestyle is seeking a Customer Care Specialist in Greater London. You will engage with customers daily through various channels, addressing inquiries about orders and products. The ideal candidate possesses strong empathy and communication skills, with native-level English required. Enjoy benefits like 5 weeks vacation, shopping credits, and an informal work environment where your ideas matter.

Benefits

5 weeks of vacation

Monthly shopping credits

Multisport card

Meal allowance

Pension contribution

Internal education and training

Qualifications

• Ability to empathize and communicate calmly with customers.
• Experience in customer care is appreciated but not required.
• Proactive, creative mindset looking for solutions.

Responsibilities

• Communicate with customers via various channels.
• Handle inquiries about orders and products.
• Build excellent customer experiences.

Skills

Empathy

Calm communication

Proactive problem-solving

Teamwork

Native-level English

German (advantage)

Job description

A leading brand in health and lifestyle is seeking a Customer Care Specialist in Greater London. You will engage with customers daily through various channels, addressing inquiries about orders and products. The ideal candidate possesses strong empathy and communication skills, with native-level English required. Enjoy benefits like 5 weeks vacation, shopping credits, and an informal work environment where your ideas matter.