IM&T Infrastructure Analyst

NHS National Services Scotland; Carstairs; On-site; GBP 33,000 - 42,000; Full time

Job summary

A healthcare organization in Carstairs is looking for an IM&T Infrastructure Analyst to provide IT support to hospital staff. This role involves offering first and second line support for hardware and software, maintaining service levels, and ensuring a responsive help desk interface. Essential qualifications include experience with Microsoft systems, LAN networking, and relevant IT support functions. The position is a fixed-term contract for 2 years with a competitive salary range.

Qualifications

• Experience of a variety of Microsoft systems and computer hardware.
• Familiarity with LAN networking and protocols such as TCP/IP.
• Essential experience with PC hardware upgrades and maintenance.

Responsibilities

• Provide first and second line hardware and software support.
• Deliver effective end-user support for IT equipment and systems.
• Support hospital staff and assist with IT-related queries.

Skills

Experience with Microsoft systems and applications

Knowledge of LAN networking and protocols (TCP/IP)

Experience in IT support functions

Tools

MS Azure

MS Defender

MS Office Suite

MS Server

SQL Server

Job description

IM&T Infrastructure Analyst

AfC Band 5 (£33,247- £41,424) per annum plus High Secure Environmental Allowance £1,750.47 per annum

Hours 37

Contract Duration – Fixed Term for 2 years

Post Details

To provide Information Technology support and assistance to staff at all levels within the hospit al, by providing first and second line hardware and software support and advice to hospital staff. Meeting agreed service levels and delivering an effective and efficient end‑user support interface for IT equipment/systems used.

Provide the hospital with an excellent customer based first‑ & second-line support service through the IM&T department help desk for IT hardware, software faults, enquiries, general help and advice.

Experience

Experience of a variety of Microsoft systems, applications and computer hardware is essential as is a familiarity of LAN networking and protocols such as TCP/IP.

Knowledge and Experience required in:

• PC hardware upgrades and maintenance
• PC Windows operating systems installation, maintenance and upgrades
• Working in an IT support function
• Specific MS core systems, e.g. MS Azure, MS Defender, MS Office Suite, MS Server, SQL Server etc

Closing Date

The closing date for applications is 05 January 2025. For an informal discussion please contact John Fitzgerald, Senior Infrastructure Analyst & IT Security Manager on 01555 842092.

If you have any queries or require assistance regarding the application form or recruitment process, please contact the HR Team on [e-mail] to discuss your requirements.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give its best. NHS Scotland welcomes applications from all sections of society. Note that the State Hospital is a high secure hospital and the current organisational position based on a risk assessment is that we welcome applications from people under the age of 18 for non‑clinical roles. However, to be eligible for a clinical role applicants must be 18 years and older. Should you have any questions in relation to this please contact [e-mail].

Right to Work – To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre‑employment checks for a preferred candidate, NHS Scotland Boards will check this entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa, and settled and pre‑settled status. To find out more about these routes of permission, and if you can demonstrate such cover, please refer to the GOV.UK website here.

For specific types of post, it might be possible to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licensed Sponsor, and if the post does not fall below the current minimum salary threshold or “going rate”. Further information on these criteria can be found here.

Please note that the State Hospital is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you have an appropriate right to work in the UK BEFORE applying.

Reduced Working Week* - Starting from 1 April 2026, the working week for NHS Agenda for Change workers in Scotland will be reduced. Full-time hours will be reduced from 37 to 36 hours, and part‑time staff will get a pro‑ratio reduction in their working hours without losing any earnings.