ILS Manager: Strategic Service Delivery Leader

BT Group; Watford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading telecommunications company seeks an ILS Manager to oversee a team that enhances customer service delivery through effective issue resolution. The role involves managing complex ILS strategies, ensuring compliance with security protocols, and driving continuous improvement. Candidates must have an ITIL V4 Foundation certification, strong leadership abilities, and experience with stakeholder management. This position offers a competitive salary, a 10% on-target bonus, and excellent benefits including extensive training and development opportunities.

Benefits

Competitive salary

10% on target bonus

BT Pension scheme with employer contributions

25 days annual leave plus flexible benefits

World-class training and development opportunities

Discounted broadband and mobile packages

Qualifications

• Strong collaborative leadership skills to create and maintain complex services.
• Experience with ITIL service operations model.
• Ability to lead and develop ILS strategies.

Responsibilities

• Manage and maintain ILS activities and documentation.
• Create and develop strategies and policies for the Managed Service.
• Drive cost reduction initiatives as per business targets.
• Ensure effective delivery of customer service through issue resolution.

Skills

Leadership

Stakeholder Management

Decision Making

Quality Assurance

Education

ITIL V4 Foundation or working towards accreditation

Job description

A leading telecommunications company seeks an ILS Manager to oversee a team that enhances customer service delivery through effective issue resolution. The role involves managing complex ILS strategies, ensuring compliance with security protocols, and driving continuous improvement. Candidates must have an ITIL V4 Foundation certification, strong leadership abilities, and experience with stakeholder management. This position offers a competitive salary, a 10% on-target bonus, and excellent benefits including extensive training and development opportunities.