IFM Site Director: Strategic Client & Operations Leader

Jones Lang LaSalle; East Midlands; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global real estate services company in the East Midlands is seeking a Site Lead – Raynesway (IFM Ops Director) to manage client facilities and relationships. The ideal candidate will have over 10 years of facilities management experience and demonstrate exceptional leadership abilities. Responsibilities include overseeing facility operations, leading service delivery, and driving innovation while fostering a collaborative culture. This role requires strong relationship-building skills and strategic vision.

Qualifications

• 10+ years of facilities management experience with 5+ years in client-facing leadership roles.
• Proven track record in IFM or multi-service facilities management environments.
• Demonstrated success in building and maintaining strategic client relationships.

Responsibilities

• Serve as the primary client interface and relationship owner for the IFM account at the designated site.
• Lead the IFM service delivery model including maintenance, operations, space management, and support services.

Skills

Exceptional relationship-building

Client management

Change management

Facilities management

Education

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field

Tools

IWMS

Job description

A global real estate services company in the East Midlands is seeking a Site Lead – Raynesway (IFM Ops Director) to manage client facilities and relationships. The ideal candidate will have over 10 years of facilities management experience and demonstrate exceptional leadership abilities. Responsibilities include overseeing facility operations, leading service delivery, and driving innovation while fostering a collaborative culture. This role requires strong relationship-building skills and strategic vision.