ICT Technician

Epsom & Ewell; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in the UK is seeking an ICT Technician to support and maintain their ICT infrastructure. In this role, you will provide technical support, manage user accounts, and assist with onboarding new staff. The ideal candidate has strong troubleshooting skills, experience with Windows and Microsoft 365, and excellent communication skills. This opportunity includes professional development and a competitive salary package.

Benefits

24 days annual leave

Local government pension scheme

Subsidised gym membership

Heavily subsidised car parking

Qualifications

• Strong troubleshooting skills and a logical approach to problem-solving.
• Experience with Windows operating systems, Microsoft 365 and basic networking.
• Excellent communication skills with a customer-first mindset.
• Ability to prioritise tasks and work effectively under pressure.
• A commitment to learning and adapting to new technologies and applications.

Responsibilities

• Provide first and second-line technical support for software, hardware and basic network issues.
• Install, configure and maintain desktops, laptops and mobile devices.
• Manage user accounts, permissions and access in line with organisational policies.
• Assist with onboarding new staff by creating relevant accounts.
• Maintain accurate records of assets and support requests.

Skills

Troubleshooting skills

Experience with Windows

Excellent communication skills

Ability to prioritize tasks

Commitment to learning new technologies

Tools

Microsoft 365

Active Directory

Job description

About the Role

About the Role :

We are seeking a proactive and customer-focused ICT Technician to join our dynamic team. This is an exciting opportunity to play a key role in supporting and maintaining our ICT infrastructure ensuring staff have the tools and systems they need to deliver excellent services.

Key Responsibilities

• Provide first and second-line technical support for software, hardware and basic network issues.
• Install, configure and maintain desktops, laptops and mobile devices.
• Manage user accounts, permissions and access in line with organisational policies.
• Assist with onboarding new staff by creating relevant accounts, ensuring they have the right equipment and delivering basic training.
• Maintain accurate records of assets and support requests using our IT service management system.
• Collaborate with colleagues to deliver ICT projects and drive continuous improvements.

Qualifications

• Strong troubleshooting skills and a logical approach to problem-solving.
• Experience with Windows operating systems, Microsoft 365 and basic networking.
• Excellent communication skills with a customer-first mindset.
• Ability to prioritise tasks and work effectively under pressure.
• A commitment to learning and adapting to new technologies and applications.

Desirable Skills

• Knowledge of Active Directory.
• Exposure to Microsoft Intune, Windows Server, Citrix and hybrid environments.

Why Join Us

Work in a supportive team environment with opportunities for professional development.

As a small team you will gain exposure to all elements of ICTfrom infrastructure and networking to end-user support and project delivery.

Be part of an organisation undergoing an exciting transformation to modern technology.

In return you will benefit from a competitive salary, 24 days annual leave (rising to 29 days after 5 years service), entitlement to join the local government pension scheme, subsidised gym membership and heavily subsidised car parking.

How to apply

Please apply online via the link provided by completing our application form. Please note we do not accept CVs for this position.

Closing date : 5th December 2025

Interviews : 15th – 17th December 2025

Employment Type : Full-Time

Vacancy : 1

Monthly Salary : 30,449 - 35,688