ICT Helpdesk Technician

Derbyshire Fire & Rescue; Waingroves; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional emergency service provider is seeking an ICT Helpdesk Technician in Waingroves, England, to deliver first-line support for IT services. This role involves resolving complex issues, maintaining IT systems, and ensuring high-performance standards. Ideal candidates should have a Level 3 qualification in IT, strong understanding of IT infrastructure, and good problem-solving skills. Join a dedicated team, enjoy flexible working hours, and access a range of employee benefits. Apply before the closing date of 25.01.2026.

Benefits

Flexible working hours

Health & wellbeing services

Employee discount scheme

Ongoing training and development

Local Government Pension Scheme

Qualifications

• Ability to resolve complex IT issues methodically.
• Working knowledge of end-user hardware and software.
• Experience in collaborative IT teams.

Responsibilities

• Provide initial support for incidents and service requests.
• Support installation and maintenance of IT systems.
• Participate in ICT projects and development.

Skills

Diagnosing IT issues

IT infrastructure knowledge

Experience with ITSM systems

Security and data protection

Collaborative teamwork

Education

Level 3 qualification in IT

GCSEs in English and Maths (Grade A-C)

Tools

Windows Servers

VMware

Azure

Job description

About Us :

At Derbyshire Fire & Rescue Service, we’re more than an emergency servicewe’re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it’s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference.

We’re proud to be one of the country’s top-performing fire and rescue services, recently rated ‘Good’ in 9 out of 11 areas by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.

About the Role :

Derbyshire Fire & Rescue Service is seeking a proactive and customer-focused ICT Helpdesk Technician to join our ICT Service Delivery team. This role is pivotal in providing first-line ICT Support to our workforce and play a key part in ensuring our mission‑critical IT services remain secure, reliable, and high‑performing.

You’ll work closely with colleagues to resolve complex issues and contribute to the continuous improvement of our ICT services.

Key Responsibilities

• Provide initial support for all incidents and service requests, ensuring accurate logging and classification in the ITSM system.
• Resolve issues where possible during first contact; escalate promptly according to SLAs with full diagnostic information.
• Support installation, configuration, troubleshooting, and maintenance of IT end‑user systems, including hardware, software, networking, and user accounts.
• Assist with bespoke and proprietary systems alongside standard technologies.
• Liaise with third‑party suppliers and internal stakeholders for installations, upgrades, and maintenance.
• Contribute to IT security by responding to threats and breaches and supporting contingency arrangements.
• Participate in ICT projects, scheduled station visits, and knowledge base development.
• Maintain accurate asset records and assist with equipment refresh cycles and WEEE‑compliant disposals.
• Ensure compliance with ITIL best practices, organisational policies, and relevant legislation.

Essential Skills, Abilities & Knowledge

• Ability to diagnose and resolve complex IT issues methodically.
• Working knowledge of IT infrastructure, end‑user hardware / software, servers (Windows), endpoints (Windows / Linux), virtualisation (VMware / Hyper‑V), and cloud environments (Azure / AWS).
• Familiarity with ITSM systems, networking, security, telephony, and business continuity solutions.
• Experience collaborating within multi‑disciplined IT teams and with external partners.
• Strong understanding of confidentiality and data protection requirements.

Required Qualifications

• Level 3 qualification Eg. ‘A’ Level, or advanced apprenticeship, or level 3 NVQ in an IT related subject in IT or equivalent experience.
• GCSEs in English and Maths (Grade A C or 94).
• Evidence of continuous professional development.

Other Requirements

• Full driving licence and ability to travel across the county.
• Willingness to work outside normal office hours by prior agreement.
• Ability to satisfy police security vetting and medical clearance.

Why Join Us?

Join us and you will be working in a varied and rewarding role, as part of a supportive team, helping to keep our critical IT systems running smoothly for a service that saves lives.

What We Offer in Return :

• Flexible working hours.
• Agile working (60% office based)
• Family friendly policies.
• Annual Leave entitlement of 25 days
• Free, secure on‑site car parking.
• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
• Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.
• Enhanced Maternity Pay (subject to meeting eligibility criteria).
• Occupational Sick Pay subject to length of service
• Ongoing training and development opportunities.
• Eligibility to join the Local Government Pension Scheme with generous employer contributions.
• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

How to Apply :

We are a Disability Confident employer committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.

Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

The closing date for completed applications is midnight on 25.01.2026

Interviews will be held in the week commencing 02.02.2026

For an informal chat regarding the role please contact the recruiting manager Brett Clements on 01773 305344 or [e-mail].

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.