Ict Desktop Support Technician

SHROPSHIRE COUNCIL; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in the United Kingdom is seeking an ICT Desktop Technician to provide 2nd Line ICT Support for council staff and partner organisations. The ideal candidate will have experience in troubleshooting computer hardware and software, along with supporting communication networks. Responsibilities include managing user accounts, conducting on-site visits, and staying updated with technological advancements. Join this team for a fulfilling role with generous benefits including flexible working opportunities.

Benefits

Generous annual leave

Access to retail discounts

Employer contribution pension scheme

Supportive carers and parental policies

Flexible working opportunities

Access to counselling services

Qualifications

• Experienced in desktop support operations.
• High degree of technical knowledge in ICT.
• Ability to work in unsupervised environments.
• Self-motivated and able to meet deadlines.
• Excellent communication skills.

Responsibilities

• Install, test, troubleshoot and repair computer hardware and software.
• Support local and wide area data and communication networks.
• Plan and conduct on-site visits and provide remote support.
• Manage user accounts and enforce security policies.
• Stay updated with technological advances.

Skills

Desktop support operations

Technical knowledge

Communication skills

Self-motivated

Job description

Overview

Shropshire Council is looking for an ICT Desktop Technician to join its ICT Service team and provide 2nd Line ICT Support to council staff, members, and partner organisations, particularly schools. The ideal candidate will have experience in installing, testing, troubleshooting and repairing computer hardware and software, as well as supporting local and wide area data and communication networks. The role also involves planning on‑site visits, providing remote support, managing user accounts, enforcing security policies and keeping up to date with technological advances. The Desktop support team acts as an escalation from our Service Desk and provides advanced support covering a variety of specialised areas, including M365, networking, server OS, VOIP, Windows OS, device management, printing and cloud services.

Shropshire Council is a unitary authority which serves the rural county of Shropshire. One of the most important things about working here is the knowledge that you're working to help others and the real sense of achievement and purpose that brings. The people of Shropshire are rightly proud of their county's assets, its natural beauty, its history, its diverse economy and its vibrant culture.

Responsibilities

• Install, test, troubleshoot and repair computer hardware and software.
• Support local and wide area data and communication networks.
• Plan and conduct on‑site visits and provide remote support.
• Manage user accounts and enforce security policies.
• Keep up to date with technological advances and advanced support for M365, networking, server OS, VOIP, Windows OS, device management, printing and cloud services.

Qualifications

• Experienced in desktop support operations.
• High degree of technical knowledge.
• Experience working in unsupervised environments.
• Self‑motivated and able to work to key deadlines.
• Excellent communication skills.

Benefits

• Generous annual leave commencing at 28 days increasing with service to 33 days (pro rata for part time) and additional annual leave purchase policy.
• Access to a benefits platform with a wide range of retail discounts, salary sacrifice schemes (cars, bikes, AVCs).
• Employer contribution pension scheme – Shropshire County Pension Fund.
• Supportive carers and parental policies – maternity, paternity, adoption leave, special leave.
• Many opportunities for flexible and agile working – hybrid model of working to promote flexible working around personal and family commitments.
• Access to counselling and occupational health services.