ICT Apprentice - 18 months

Birmingham Children's Trust; Birmingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local children's welfare organization is seeking a Customer Service Representative to enhance excellent service delivery across the organization. This hybrid role requires a Level 2 Customer Service qualification and a passion for technology, ensuring interactions are positive and professional. The ideal candidate resides within commuting distance of Birmingham and must have the right to work in the UK. The organization offers a supportive work environment and clear progression opportunities.

Benefits

Comprehensive training and support

Career progression opportunities

Safe and valued workplace

Qualifications

• Hands-on experience in ICT is essential.
• Support to gain English and Maths qualifications if needed.
• Candidates should be great with people and ready to learn.

Responsibilities

• Support colleagues with tech issues.
• Keep systems running smoothly.
• Help people get the most out of their software.

Skills

Customer Service

Technology aptitude

Communication

Education

A Level 2 Customer Service qualification

Tools

ICT

Job description

Responsibilities

• Support colleagues with tech issues
• Keep systems running smoothly
• Help people get the most out of their software
• Work on real projects that make a difference

Qualifications

• A Level 2 Customer Service qualification
• Hands‑on experience in ICT
• Support to gain English and Maths qualifications (if needed)
• A team that values your ideas and helps you grow

Candidate Profile

• A Birmingham Care Leaver
• Curious about technology
• Great with people
• Ready to learn and take on new challenges

You’ll be helping us deliver excellent customer service across Birmingham Children’s Trust, making sure every interaction is positive and professional.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children’s Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right‑to‑work documents to work in the UK. Sadly, we do not support those who require sponsorship.

Benefits and Opportunities

We pride ourselves on making BCT a great place to work, making sure everyone feels valued and welcomed, with a genuine commitment to keeping our staff safe and well at work. We offer a comprehensive package of support and training at all levels with clear career progression opportunities.