Ict Apprentice

No Fuss IT Ltd; Rochdale; On-site; GBP 10,000 - 40,000; Full time

Job summary

A managed services IT provider in Rochdale is looking for an IT support apprentice to deliver 1st line technical support. You'll assist with customer queries, log issues in the ticketing system, and maintain high customer service standards. This role offers a chance for full-time employment upon successful completion of the apprenticeship.

Qualifications

• Strong communication skills to provide technical support.
• Ability to manage customer queries professionally.
• Experience with ticketing systems is a plus.

Responsibilities

• Provide 1st line technical support via phone, email, and live chat.
• Maintain a high degree of customer service for all support queries.
• Log all calls on the ticketing system.

Skills

Technical support

Customer service

Problem-solving

Education

Apprenticeship in IT

Job description

As an Award Winning Managed Services IT Provider, we provide a range of value-added IT Services, and working with trusted hardware and cloud vendors, we are No Fuss IT.

The company may offer a full-time position at the end of the apprenticeship.

Responsibilities

• To provide 1st line technical support, answering support queries via phone, email and live chat.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the ticketing system.
• Respond to enquiries from clients and help them resolve any hardware or software problems.
• Maintain a log of all calls taken.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of computer equipment by providing necessary training and advice.
• To allocate more complex calls to the relevant Support member if it cannot be resolved.
• To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.

Working hours: Monday to Friday between 9am to 5pm.