ICC Compliance Governance and SOP Manager

NHS; Bolton; Hybrid; GBP 38,000 - 47,000; Full time

Job summary

A prominent healthcare service in Northern Ireland seeks an ICC Compliance & Governance Manager to develop and oversee compliance programs, ensuring adherence to ICC regulations. The successful candidate will monitor compliance risks, advise senior management, and conduct training initiatives across the organization. Offering a permanent full-time role with competitive pay, this position is a key opportunity for those passionate about governance and compliance.

Benefits

Collaborative work environment

Opportunities for professional development

Qualifications

• Proven experience in compliance management, governance, or a related field.
• Strong understanding of ICC regulations and international compliance standards.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Develop and oversee compliance programs to ensure adherence to ICC regulations and standards.
• Monitor and assess compliance risks, implementing corrective actions as needed.
• Advise senior management on governance best practices and regulatory changes.

Skills

Compliance management

Governance

Stakeholder engagement

Analytical skills

Education

Educated to degree level

Tools

Microsoft Office

Job description

Job summary

Are you a dedicated professional with a passion for ensuring organisational integrity and compliance? We are seeking an ICC Compliance & Governance Manager to join our team and uphold the highest standards of governance and regulatory adherence.

About the Role

As the ICC Compliance & Governance Manager, you will be responsible for developing, implementing, and maintaining compliance policies and governance frameworks that align with industry standards and regulatory requirements. You will work closely with various departments to promote a culture of integrity and ensure our organisation maintains Standard Operating Procedures which are fit for purpose.

Main duties of the job

• Develop and oversee compliance programs to ensure adherence to ICC regulations and standards.
• Monitor and assess compliance risks, implementing corrective actions as needed.
• Advise senior management on governance best practices and regulatory changes.
• Conduct training and awareness initiatives across the organisation.
• Prepare reports and documentation for internal and external audits.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West.

Date posted

31 December 2025

Pay

Agenda for change – Band 6 – £38,682 to £46,580 a year per annum – Permanent – Full‑time.

Reference number

242-4903

Job locations

ICC OS Service Development & Business Support S2, Horwich, Bolton, BL6 6PQ.

Responsibilities

• Develop and oversee compliance programs to ensure adherence to ICC regulations and standards.
• Monitor and assess compliance risks, implementing corrective actions as needed.
• Advise senior management on governance best practices and regulatory changes.
• Conduct training and awareness initiatives across the organisation.
• Prepare reports and documentation for internal and external audits.

Qualifications & Experience

• Proven experience in compliance management, governance, or a related field.
• Strong understanding of ICC regulations and international compliance standards.
• Excellent communication and stakeholder engagement skills.
• Ability to analyse complex information and develop strategic solutions.

Why Join Us?

• Be part of a dynamic team committed to integrity and excellence.
• Opportunity to make a significant impact on organisational governance.
• Supportive and collaborative work environment.

Location

This post will be based at either Middlebrook (BL6 6PQ) or Estuary Point (L24 8RL) with some travel between all NWAS contact centre sites necessary. The role also offers opportunity for some hybrid working.

Recruitment Campaign

• Advert start date: 31/12/2025
• Closing date: 18/01/2026
• Shortlisting to commence: 19/01/2026
• Professional discussions: 03/02/2026

Person Specification

• Skills / competencies
  • Excellent verbal and written communication skills.
  • Excellent keyboard and computer skills.
  • Skilled in writing reports and procedures.
  • Able to identify problems which may impact on ICC or operational performance and provide solutions.
  • Able to coach and ensure understanding.
  • Able to communicate to a high standard with staff at all levels and external customers and suppliers.
  • Able to deliver high quality customer service.
  • Professional attitude to work and the need for change to improve service delivery.
  • Decision maker, with ability to adapt decision making to meet needs of situation.
  • Ability to work independently on own initiative and focus on required activity.
  • Planning and organisation skills to manage own time to meet deadlines.
  • Ability to prepare and deliver effective presentations.
  • Able to work effectively in a pressurised environment.
  • Able to maintain confidentiality.
  • Able to attend meetings at a local, regional and national level to support system and staff development.
• Qualification and Knowledge
  • Educated to degree level, plus specialist training/experience to postgraduate equivalent level.
  • Evidence of relevant CPD.
• Experience
  • Minimum of 2 years working knowledge and experience of a patient facing ICC role (e.g. health advisor, emergency medical advisor or dispatcher).
  • Working knowledge of Computer Aided Dispatch Systems and Patient Management Systems.
  • Working knowledge of the NHS Pathways, audit systems and protocols.
  • Knowledge and understanding of contingency plans for ICCs.
  • Working knowledge of Airwave Radio systems.
  • Working knowledge of Microsoft office, including Outlook, Word, Powerpoint, Excel and Visio.
  • Up to date with NHS developments to ensure the Trust remains at the forefront of contact centre service delivery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service.

Employer details

North West Ambulance Service NHS Trust.

ICC OS Service Development & Business Support S2, Horwich, Bolton, BL6 6PQ.

Website: https://www.nwas.nhs.uk/