HyperX eCommerce / RMA Coordinator

Manpower UK Limited; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent staffing agency in the United Kingdom is seeking a HyperX eCommerce/RMA Coordinator to manage order emails and queries for their webstore. This role requires fluency in English and French, along with strong customer service and organisational skills. Responsibilities include handling customer inquiries, processing RMA claims, and ensuring prompt response to customer requests. Candidates should have a keen interest in gaming and possess at least one year of administrative experience. The position is based in England.

Qualifications

• A level standard or equivalent.
• Minimum of 1 year's administrative experience or customer facing duties.
• Interest in computer gaming and gaming peripherals.

Responsibilities

• Deal with incoming emails from customers and internal departments regarding all shop queries.
• Communicate with fulfilment companies regarding shipments and tracking.
• Approve and process RMA claims for end users and partners.

Skills

Customer focused

Excellent communication skills

Organisational skills

Fluent English

Fluent French

Ability to multitask

Education

A level standard or equivalent

Job description

Position Summary

The HyperX eCommerce/RMA Coordinator will be responsible for HyperX Shop order emails/queries throughout EMEA and related tasks to support the webstore business as well as approving and processing RMA claims from end users and partners.

Essential Functions

• Deal with incoming emails from customers and internal departments regarding all shop queries; respond to their requirements in an efficient and timely manner to ensure customer satisfaction and maintaining service levels.
• Ensure to become proficient with the various tools/apps required.
• Communicate with fulfilment companies and other contacts with regard to shipments, tracking information and back orders.
• Release "on hold" orders during promotions/Sales.
• Check stock regularly to be able to satisfy customer requests promptly. Advise Supply chain team where necessary.
• Arrange reshipment's of products in case of lost or mis-shipments. Deal with Shop returns e.g. shipment of new parts or request of refunds.
• Deal with address amendments and order cancellations as requested by customer as well as giving updates on order and return status.
• Approve and process RMA claims for end users as well as partner claims.
• Participate in regular hands‑on product training to increase product knowledge.
• Regularly review and update regional email templates used.
• Perform other duties as assigned by the Manager.

PERSON SPECIFICATION

Minimum Criteria

• Education / Qualifications: A level standard or equivalent.
• Experience / Knowledge: Fluent English and French.
• Skills / Behaviours:
  • Customer focused with excellent communication and organisational skills and a minimum of 1 year's administrative experience or customer facing duties.
  • Computer literate and able to multitask.
  • Able to co‑ordinate and resolve a variety of customer concerns/queries.
  • Able to prioritise their own workload and co‑operate with others in a close team environment.
  • Be numerate and able to use independent judgement.
  • The candidate should also have an interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc…)

Desirable

• A level standard or equivalent.
• Fluent English and French.
• Customer focused with excellent communication and organisational skills and a minimum of 1 year's administrative experience or customer facing duties.
• Computer literate and able to multitask.
• Able to co‑ordinate and resolve a variety of customer concerns/queries.
• Able to prioritise their own workload and co‑operate with others in a close team environment.
• Be numerate and able to use independent judgement.
• An interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc…)