Hybrid Switchboard Operator – Home‑Based (London Area)

Sodexo; United Kingdom; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A global service company is seeking a confident Switchboard Operator to manage calls for multiple client sites. The ideal candidate will have strong customer service and communication skills, with at least a year of experience in a similar role. Responsibilities include efficient call handling and maintaining contact databases. This role requires a commitment to providing excellent service in a fast-paced environment, offering substantial opportunities for personal and professional growth.

Benefits

Wellbeing support platform

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Learning and development opportunities

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Minimum 1 year of experience in a Switchboard or Customer Service role.
• Clear and precise verbal communication.
• Strong PC literacy and competent keyboard skills.
• Ability to handle critical calls and remain calm under pressure.

Responsibilities

• Answer and manage internal and external calls with professionalism.
• Operate the switchboard and ensure efficient call handling.
• Maintain and update contact databases.
• Follow emergency protocols effectively.

Skills

Customer service experience

Strong communication skills

PC literacy

Problem-solving

Ability to work under pressure

Job description

A global service company is seeking a confident Switchboard Operator to manage calls for multiple client sites. The ideal candidate will have strong customer service and communication skills, with at least a year of experience in a similar role. Responsibilities include efficient call handling and maintaining contact databases. This role requires a commitment to providing excellent service in a fast-paced environment, offering substantial opportunities for personal and professional growth.