Hybrid Smart Metering Customer Experience Manager

Southern Water; Worthing; Hybrid; GBP 37,000 - 44,000; Full time

Job summary

A leading water utility company based in Worthing is seeking a Smart Metering Customer Contact Manager to oversee customer service operations. This role requires strong leadership skills and experience in customer service, particularly in the utilities sector. The ideal candidate will support a metering operational support team to enhance service delivery while ensuring customer satisfaction. The position offers a competitive salary of up to £44k along with benefits, and fosters professional growth in a dynamic environment.

Qualifications

• Strong background in customer service operations, ideally in utilities.
• Proven experience in leading operational teams, preferably in metering.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee inbound customer communications and ensure timely responses.
• Lead and develop the metering support team for high performance.
• Collaborate with teams to efficiently resolve customer issues.

Skills

Customer service operations

Leadership experience

Analytical skills

Excellent communication

Problem-solving skills

Proficiency in Microsoft suite

Job description

A leading water utility company based in Worthing is seeking a Smart Metering Customer Contact Manager to oversee customer service operations. This role requires strong leadership skills and experience in customer service, particularly in the utilities sector. The ideal candidate will support a metering operational support team to enhance service delivery while ensuring customer satisfaction. The position offers a competitive salary of up to £44k along with benefits, and fosters professional growth in a dynamic environment.