Hybrid Service Leader: Customer Care Team Lead

Cornwall Council; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Liverpool seeks an experienced Service Leader for its Contact Centre. The role involves leading a team, ensuring excellent customer service, and managing escalated issues. The ideal candidate will be educated to A level standard or have equivalent experience, with outstanding customer service skills and experience in a similar environment. This hybrid position also offers flexible working options, a competitive salary, and a comprehensive benefits package.

Benefits

Competitive salary

Generous annual leave entitlement

Defined benefit pension scheme

Health and wellbeing programme

Employee benefits scheme

Qualifications

• Proven experience in leading a team in a Customer Services environment.
• Desirable to have an IRRV qualification in Revenues or equivalent subject knowledge.

Responsibilities

• Lead a team to provide excellent customer service.
• Support staff by handling escalated calls and ensuring smooth operations.
• Work with the management team to improve the service.

Skills

Outstanding customer service skills

Effective communication

Education

Educated to A level standard or equivalent work-related experience

Job description

A local government authority in Liverpool seeks an experienced Service Leader for its Contact Centre. The role involves leading a team, ensuring excellent customer service, and managing escalated issues. The ideal candidate will be educated to A level standard or have equivalent experience, with outstanding customer service skills and experience in a similar environment. This hybrid position also offers flexible working options, a competitive salary, and a comprehensive benefits package.