Hybrid Service Delivery Manager — Transformation Lead

WARACLE; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A digital technology consultancy is seeking a Service Delivery Manager to enhance client relationships and oversee the delivery of digital products. This hybrid role involves managing day-to-day operations and performance of delivery squads. Required qualifications include experience in client-facing delivery roles and a strong understanding of digital products, especially in web and mobile contexts. The ideal candidate will demonstrate exceptional interpersonal skills and a commercial mindset. Applicants will work from any of the UK offices two days a week.

Benefits

Competitive salary

Flexible working arrangements

Supportive team environment

Qualifications

• Proven experience in a client-facing delivery or account management role.
• Strong understanding of digital product delivery, particularly for web and mobile applications.
• Experience managing multiple client accounts and fostering strong relationships.

Responsibilities

• Serve as the primary point of contact for Managed Services clients and foster relationships.
• Coordinate workflows, plan resources, and manage support hierarchies.
• Lead planning cycles for quarterly sprint activity in agile, retainer-based models.

Skills

Client Management

Agile Retainer Expertise

Digital Product Acumen

Interpersonal Skills

Commercial Mindset

Tools

Jira

Confluence

Azure DevOps

Job description

A digital technology consultancy is seeking a Service Delivery Manager to enhance client relationships and oversee the delivery of digital products. This hybrid role involves managing day-to-day operations and performance of delivery squads. Required qualifications include experience in client-facing delivery roles and a strong understanding of digital products, especially in web and mobile contexts. The ideal candidate will demonstrate exceptional interpersonal skills and a commercial mindset. Applicants will work from any of the UK offices two days a week.