Hybrid Service Delivery Manager | IT & Telecoms

Red Recruitment; United Kingdom; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking a Service Delivery Manager for a telecoms and technology company in the UK. The role involves acting as the key contact for customers, ensuring contractual commitments are met while identifying service improvement opportunities. Candidates should have over 2 years of relevant experience, particularly in managed services or telecoms, and possess strong communication and negotiation skills. This hybrid role offers a competitive salary range of £40,000 to £50,000 depending on experience.

Benefits

33 days holiday (including Bank Holidays)

Referral Bonus

Employee Assistance Programme

Private Medical Insurance after probation

Enhanced Maternity and Paternity pay

Salary sacrifice pension scheme

Cycle to work scheme

Electric car leasing scheme

Qualifications

• Over 2 years of experience in a customer-facing service management role.
• Background in IT, Managed Services, or Telecoms industry.
• Experience managing multiple customers/accounts.

Responsibilities

• Own the customer contract and service obligations.
• Plan and document structured Service Review Meetings.
• Deliver comprehensive Service Management Reports.
• Act as the escalation point for service concerns.
• Partner with Account Management to align strategic goals.
• Monitor and report on KPIs and service performance.

Skills

ITIL V4 Foundation

Customer-facing service management experience

Negotiation and Influencing Skills

Exceptional Communication Skills

Proficient in Microsoft Office

Tools

ServiceNow

Job description

A leading recruitment agency is seeking a Service Delivery Manager for a telecoms and technology company in the UK. The role involves acting as the key contact for customers, ensuring contractual commitments are met while identifying service improvement opportunities. Candidates should have over 2 years of relevant experience, particularly in managed services or telecoms, and possess strong communication and negotiation skills. This hybrid role offers a competitive salary range of £40,000 to £50,000 depending on experience.