Hybrid Scheduler: Field Operations Capacity Planning

HomeServe Membership Ltd; Walsall; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading home services provider in Walsall is seeking a Scheduler for a full-time, hybrid position. The role involves managing planning and capacity for various trades, ensuring excellent customer service. Candidates should demonstrate analytical skills, effective communication, and a proactive approach. Benefits include holidays, discounts, pension scheme, and health & well-being support. An understanding of Resource Planning and a proactive problem-solving mindset are essential. This is a fantastic opportunity to contribute to an inclusive team focused on customer care.

Benefits

22 days' holiday (rising to 25)

Access to discounts via ORB

Pension scheme

Health & well-being benefits

Free onsite parking

Cycle to Work Scheme

Free refreshments

Qualifications

• Keen eye for detail and a highly analytical approach.
• Strong belief in delivering great customer service.

Responsibilities

• Work closely with Field and internal departments for capacity management.
• Provide daily support for Resource Planning queries.
• Maintain accurate Attendance/Non-Attendance data.

Skills

Good standard of education and excellent communication skills

Excellent customer service skills

Intermediate/advanced MS Office/Google skills

Proactive approach to problem solving

Ability to work on own initiative

Effective planning and organisational skills

Job description

A leading home services provider in Walsall is seeking a Scheduler for a full-time, hybrid position. The role involves managing planning and capacity for various trades, ensuring excellent customer service. Candidates should demonstrate analytical skills, effective communication, and a proactive approach. Benefits include holidays, discounts, pension scheme, and health & well-being support. An understanding of Resource Planning and a proactive problem-solving mindset are essential. This is a fantastic opportunity to contribute to an inclusive team focused on customer care.