Hybrid SaaS Customer Support Specialist

Arbor Education; Wakefield; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading educational technology company in Wakefield is seeking a Customer Support Advisor to provide first-line support for their SaaS products. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to solve problems efficiently. Key responsibilities include assisting customers via phone and ticket systems, investigating queries, and collaborating with internal teams. This role offers flexible working arrangements and a supportive environment aimed at professional development.

Benefits

25 days annual leave

Your birthday off

BUPA Healthcare Cashback plan

Pension Scheme

Professional development opportunities

Flexible working hours

Qualifications

• Proven experience in customer service or a related field, preferably in a SaaS environment.
• Excellent communication and interpersonal skills.
• Strong investigative and problem-solving abilities.

Responsibilities

• Provide first-line support to customers purchasing our SaaS products.
• Investigate customer queries for escalation opportunities.
• Deliver customer support via telephone and online ticket systems.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Organisational skills

Technical coordination

Tools

Customer support ticket systems

Job description

A leading educational technology company in Wakefield is seeking a Customer Support Advisor to provide first-line support for their SaaS products. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to solve problems efficiently. Key responsibilities include assisting customers via phone and ticket systems, investigating queries, and collaborating with internal teams. This role offers flexible working arrangements and a supportive environment aimed at professional development.