Hybrid Product Ops Analyst & Support — Shape the Product

RightShip; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A maritime safety organization is seeking a Product Ops Analyst & Support to manage support tickets, monitor production issues, and contribute to product improvements. The ideal candidate will have a bachelor's degree and 2+ years of relevant experience, along with excellent analytical and communication skills. This hybrid role also involves collaboration with internal stakeholders and support for market research. Join a growing team that values diversity and offers opportunities for professional development.

Benefits

Competitive pay

Healthy Living Allowance

Professional development opportunities

Qualifications

• 2+ years of experience in support, operations, product, QA, project management, or data analysis.
• Excellent written and spoken English.
• Strong analytical skills with methodical investigation of technical issues.

Responsibilities

• Investigate, triage, and resolve incoming support tickets.
• Monitor and manage production issues, coordinating with squads.
• Identify product improvement opportunities and create stories.

Skills

Analytical and problem-solving skills

Excellent communication skills

Self-starter with strong initiative

Detail-oriented

Education

Bachelor’s degree in Business, Computer Science, Data, or related field

Tools

JIRA

Confluence

Monday

Job description

A maritime safety organization is seeking a Product Ops Analyst & Support to manage support tickets, monitor production issues, and contribute to product improvements. The ideal candidate will have a bachelor's degree and 2+ years of relevant experience, along with excellent analytical and communication skills. This hybrid role also involves collaboration with internal stakeholders and support for market research. Join a growing team that values diversity and offers opportunities for professional development.