Hybrid IT Support Analyst – End-User Tech Expert (1 WFH)

Proactive.IT Appointments; Lichfield; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading IT support firm in the UK is urgently seeking an experienced IT Support Analyst to join their Technical Infrastructure team in Lichfield. This role involves providing high-quality End User Support and troubleshooting technology-related issues. Candidates should have a minimum of 5 years of relevant experience, strong skills in Windows and Microsoft 365, and the ability to work independently. The position offers a competitive salary with a comprehensive benefits package, including medical cover and flexible working options.

Benefits

Annual leave

Pension scheme

Work from home options

Medical cover

Discretionary bonus

Qualifications

• Minimum 5 years’ experience in IT Support, Systems Administration, or Field Services.
• Strong troubleshooting skills across desktop, applications, devices, and networks.
• Experience administering Windows, Microsoft 365, and Active Directory.

Responsibilities

• Act as the primary point of contact for end user desktop and device issues.
• Deliver high-quality End User Support (EUS) and Field Services.
• Ensure reliable, secure, and productive technology for all staff.

Skills

IT Support experience

Troubleshooting skills

Independent work

Communication skills

Windows administration

Active Directory

Tools

Microsoft 365

Job description

A leading IT support firm in the UK is urgently seeking an experienced IT Support Analyst to join their Technical Infrastructure team in Lichfield. This role involves providing high-quality End User Support and troubleshooting technology-related issues. Candidates should have a minimum of 5 years of relevant experience, strong skills in Windows and Microsoft 365, and the ability to work independently. The position offers a competitive salary with a comprehensive benefits package, including medical cover and flexible working options.