Hybrid IT Service Support Manager

The Channel Recruiter; West Bridgford; Hybrid; GBP 35,000; Full time

Job summary

A leading recruitment agency is seeking a Service Support Manager in West Bridgford, UK. This hybrid position involves supporting IT service delivery, managing communications, and assisting with performance tracking. The ideal candidate is organized, detail-oriented, and proficient in Microsoft 365 tools. The role offers a salary of £35,000 per year, along with benefits like private healthcare and gym discounts. This is a great opportunity for individuals looking to grow in the IT service management field.

Benefits

Private Healthcare

Pension

25 days holiday rising to 30 over 5 years

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral program

Free Fuel Fridays

Qualifications

• Strong organisational and administrative skills.
• Confidence working with data and producing reports.
• Basic understanding of IT service management (ITIL knowledge is a plus).
• Excellent written and verbal communication skills.
• Proactive and eager to learn.

Responsibilities

• Act as a point of contact for routine service queries.
• Schedule and coordinate customer meetings, prepare agendas.
• Support performance tracking against SLAs and KPIs.
• Prepare service reports and analyze customer feedback.
• Contribute to continual service improvement activities.

Skills

Organisational skills

Data management

Communication skills

Detail-oriented mindset

Proficiency in Microsoft 365

Tools

Microsoft 365

Job description

A leading recruitment agency is seeking a Service Support Manager in West Bridgford, UK. This hybrid position involves supporting IT service delivery, managing communications, and assisting with performance tracking. The ideal candidate is organized, detail-oriented, and proficient in Microsoft 365 tools. The role offers a salary of £35,000 per year, along with benefits like private healthcare and gym discounts. This is a great opportunity for individuals looking to grow in the IT service management field.