Hybrid IT Service Manager – Defence Tech

Babcock International Group; Salisbury; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading defense technology firm in the UK is seeking an experienced IT Service Manager to drive IT excellence in service delivery. The role involves managing customer relations, supporting service transitions, and collaborating on proposals. Qualified candidates will have experience with operational IT delivery and the ability to present reports to stakeholders. This position offers a competitive salary and hybrid working arrangements, with a focus on compliance to national security standards.

Benefits

Hybrid working arrangements

Competitive salary

Benefits package

Qualifications

• Experience managing operational IT delivery teams or issues.
• Strong understanding of IT and its relationship to business operations.
• Ability to write and present reports for senior stakeholders.
• Experience with IT budgets and/or commercial negotiations.

Responsibilities

• Manage customer relationships through regular executive communication and site meetings.
• Support service transition activities, ensuring expectations are met.
• Collaborate with the Business Engagement Team on proposals and operational requirements.
• Drive adoption of new services and ways of working.

Skills

Operational IT delivery management

Report writing and presentation for stakeholders

Budget management and commercial negotiations

Understanding of IT and business operations

Education

PRINCE2 or equivalent qualification

ITIL Foundation or Practitioner certification

Job description

A leading defense technology firm in the UK is seeking an experienced IT Service Manager to drive IT excellence in service delivery. The role involves managing customer relations, supporting service transitions, and collaborating on proposals. Qualified candidates will have experience with operational IT delivery and the ability to present reports to stakeholders. This position offers a competitive salary and hybrid working arrangements, with a focus on compliance to national security standards.