Hybrid Housing Admin & Customer Support Assistant

A2Dominion Housing Group Ltd; United Kingdom; Hybrid; GBP 13,000; Part time

Job summary

A social housing organization in the United Kingdom is seeking a Housing Assistant for a 3-month fixed-term contract. The role involves providing administrative support within Customer Support, ensuring effective service for both teams and customers. The ideal candidate should have experience in customer service, the ability to prioritize workload, and strong communication skills. This role offers hybrid working, with 3 days in the Ealing office and 2 days working from home, totaling 15 hours weekly.

Responsibilities

• Providing administrative support within Customer Support.
• Develop and maintain effective working relationships with colleagues.
• Allocate and prioritise tasks efficiently.
• Manage small projects as required by management.
• Ensure objectives and tasks are met and recorded properly.
• Provide excellent customer service to all customers.
• Complete general administration and support tasks for various teams.
• Update relevant IT systems with every customer contact.
• Manage tasks, answer queries, and resolve matters at first contact.

Skills

Experience of delivering an effective customer-oriented service

Able to effectively prioritise workload

Ability to communicate effectively, both verbally and in writing

Excellent skill level on Microsoft applications

Education

GCSE level or equivalent in Maths & English (at least Grade C / Level 4)

Job description

A social housing organization in the United Kingdom is seeking a Housing Assistant for a 3-month fixed-term contract. The role involves providing administrative support within Customer Support, ensuring effective service for both teams and customers. The ideal candidate should have experience in customer service, the ability to prioritize workload, and strong communication skills. This role offers hybrid working, with 3 days in the Ealing office and 2 days working from home, totaling 15 hours weekly.