Hybrid FCA Collections Advisor | Great Bonus

Parkside; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services organization is looking for a Customer Service Advisor / Collections Advisor to join their team in Milton Keynes. You will engage with customers through various channels to help them manage overdue payments while adhering to FCA regulations. Ideal candidates will have experience in credit control or collections, strong communication skills, and a collaborative attitude. The role offers a competitive salary, an annual bonus scheme, and clear career progression with a hybrid working model.

Benefits

Private healthcare

Discounted gym memberships

Ongoing training and development

Clear career progression opportunities

Competitive base salary

Qualifications

• Previous experience in Collections, Credit Control, or Financial Services customer support.
• Confident handling sensitive or difficult conversations.
• Strong understanding of FCA regulations.

Responsibilities

• Support customers across multiple communication channels to resolve outstanding balances.
• Make outbound and receive inbound calls regarding overdue payments.
• Ensure adherence to FCA regulatory requirements.

Skills

FCA regulations understanding

Empathy

Communication skills

IT skills

Attention to detail

Tools

Microsoft Office

Job description

A leading financial services organization is looking for a Customer Service Advisor / Collections Advisor to join their team in Milton Keynes. You will engage with customers through various channels to help them manage overdue payments while adhering to FCA regulations. Ideal candidates will have experience in credit control or collections, strong communication skills, and a collaborative attitude. The role offers a competitive salary, an annual bonus scheme, and clear career progression with a hybrid working model.