Hybrid Energy Customer Care Advisor — Real Impact

Octopus Energy Group; Manchester; On-site; GBP 25,000; Full time

Job summary

A forward-thinking energy company in Manchester is seeking a Customer Service representative to provide exceptional support to its customers. Candidates should be passionate about helping others and be adaptable in a fast-paced environment. The role includes assisting customers with their energy-related queries and ensuring a high level of satisfaction. This position offers a competitive salary of £24,900 and the possibility to work from home 2 days a week post-training.

Benefits

Hybrid working

EV salary sacrifice scheme

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly Family Dinner catch-ups

Qualifications

• Passion for providing excellent customer service.
• Ability to handle challenging calls with patience.
• Eagerness to learn and embrace change.

Responsibilities

• Assist customers in understanding their bills and energy options.
• Resolve billing queries and meter issues promptly.
• Provide end-to-end service for customer inquiries.

Skills

Customer service

Problem-solving

Communication

Empathy

Adaptability

Job description

A forward-thinking energy company in Manchester is seeking a Customer Service representative to provide exceptional support to its customers. Candidates should be passionate about helping others and be adaptable in a fast-paced environment. The role includes assisting customers with their energy-related queries and ensuring a high level of satisfaction. This position offers a competitive salary of £24,900 and the possibility to work from home 2 days a week post-training.