Hybrid Duty Business Officer: Care Ops & Admin

Cambridge County Council; St. Ives; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government council in St. Ives is seeking a Duty Business Officer to provide essential administrative support within the Community Support Service. The successful candidate will answer calls, coordinate care sessions, and engage with families and colleagues to ensure high-quality service delivery. This full-time role offers hybrid working, allowing for flexibility between home and office. The position requires excellent communication skills and proficiency in Microsoft Office, with opportunities for personal development through employer-supported benefits.

Benefits

Wellbeing package

Flexible bank holidays

Paid volunteering hours

Development opportunities

Employee recognition awards

Qualifications

• Excellent communication skills, both spoken and written.
• Proficiency in Windows and Microsoft Office applications.
• Ability to handle and prioritize workload independently.

Responsibilities

• Answer calls and update recording systems.
• Coordinate care sessions and manage queries.
• Support onboarding of new team members.

Skills

Excellent communication skills

Proficiency in Windows & Microsoft packages

Customer service orientation

Ability to work independently

Understanding of GDPR regulations

Job description

A local government council in St. Ives is seeking a Duty Business Officer to provide essential administrative support within the Community Support Service. The successful candidate will answer calls, coordinate care sessions, and engage with families and colleagues to ensure high-quality service delivery. This full-time role offers hybrid working, allowing for flexibility between home and office. The position requires excellent communication skills and proficiency in Microsoft Office, with opportunities for personal development through employer-supported benefits.