Hybrid Customer Service Specialist (SAP/Salesforce)

Informa Group Plc.; Abingdon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading publishing company in Abingdon is seeking a Customer Service Representative to provide exceptional service to internal and external customers. This role involves a blend of working from home and office and requires excellent communication skills and problem-solving abilities. Candidates should have experience in customer service and be able to handle multiple tasks efficiently. You will be part of a vibrant team focused on improving customer satisfaction while achieving set KPIs. Joining this company offers a supportive environment dedicated to your professional growth.

Benefits

Flexible working culture

25 days annual leave plus birthday off

3 discretionary days for Christmas

4 paid volunteering days

Employee assistance programme

Share Match plan

Life assurance and medical care

Qualifications

• Able to multi-task and work on multiple systems/programs efficiently.
• Maintain accuracy and speed in tasks.
• Build good working relationships with colleagues.

Responsibilities

• Provide outstanding customer service via phone and email.
• Process orders, invoices, and quotes in a timely manner.
• Resolve customer product or service issues effectively.
• Manage day-to-day business processes and liaise with other departments.
• Use Salesforce and SAP to manage orders and invoicing.

Skills

Previous Customer Service experience

Experience working to accomplish KPI’s/SLA’s

Problem-solving skills

Excellent verbal and written communication skills in English

Great attention to detail

Ability to work under pressure

Team player

Experience with Microsoft Office and Microsoft Excel

Experience with SAP and Salesforce

Able to type at least 40 wpm

Tools

Salesforce

SAP

Job description

A leading publishing company in Abingdon is seeking a Customer Service Representative to provide exceptional service to internal and external customers. This role involves a blend of working from home and office and requires excellent communication skills and problem-solving abilities. Candidates should have experience in customer service and be able to handle multiple tasks efficiently. You will be part of a vibrant team focused on improving customer satisfaction while achieving set KPIs. Joining this company offers a supportive environment dedicated to your professional growth.