Hybrid Contact Center Team Manager

Pertemps; Greater London; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

A well-known brand in London is seeking an enthusiastic Team Manager for their contact centre. The role involves leading a team to achieve business objectives and ensure service excellence. Candidates must have previous team management experience and strong interpersonal and analytical skills. This is a hybrid role offering a salary of £45k plus benefits, focusing on coaching and performance management within a busy and vibrant environment.

Qualifications

• Previous Team Leading / Managerial experience is essential.
• Experience in a call centre environment is essential.
• Strong reporting, operational, and analytic skills.

Responsibilities

• Lead a team to meet business objectives and service targets.
• Review and monitor advisors' work performance against KPIs.
• Manage daily operations of a team of advisors.

Skills

Interpersonal skills

Coaching

Leadership

Communication skills

Problem-solving

Performance management

Client management

Job description

A well-known brand in London is seeking an enthusiastic Team Manager for their contact centre. The role involves leading a team to achieve business objectives and ensure service excellence. Candidates must have previous team management experience and strong interpersonal and analytical skills. This is a hybrid role offering a salary of £45k plus benefits, focusing on coaching and performance management within a busy and vibrant environment.