Hybrid Conduct Risk & Complaints Analyst

Tokio Marine HCC; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance company in London is seeking a Conduct Risk Analyst to manage complaints and ensure compliance with regulations. This role requires a minimum of 2 years' experience in complaints handling, strong communication, and analytical skills. You will support regulatory risk assessments and maintain detailed documentation of complaints. The position offers a hybrid working model, combining in-office and remote work to promote flexibility.

Benefits

Competitive salary

Employee benefit package

Equal opportunity employer

Qualifications

• Minimum of 2 years' experience handling complaints from first advice to conclusion.
• Ability to confidently communicate with the business.
• Strong investigative and analytical skills.

Responsibilities

• Handle complaints management and maintain relevant records.
• Assist in completing Conduct Risk related regulatory returns.
• Provide support for regulatory risk assessments and internal audits.
• Assist in implementing Complaints and Conduct Risk objectives.

Skills

Complaints handling

Communication skills

Attention to detail

Analytical skills

Microsoft Office proficiency

Job description

A leading insurance company in London is seeking a Conduct Risk Analyst to manage complaints and ensure compliance with regulations. This role requires a minimum of 2 years' experience in complaints handling, strong communication, and analytical skills. You will support regulatory risk assessments and maintain detailed documentation of complaints. The position offers a hybrid working model, combining in-office and remote work to promote flexibility.