Hybrid Complaints Compliance Officer - Housing Ombudsman

London & Quadrant Housing Trust; Greater London; Hybrid; GBP 36,000 - 41,000; Full time

Job summary

A leading housing association in London is seeking a skilled Complaints Compliance Officer to ensure successful outcomes from Housing Ombudsman determinations. The ideal candidate will have in-depth knowledge of social housing regulations, strong organizational skills, and the ability to engage with stakeholders at all levels. The role offers a competitive salary and benefits, including an excellent pension plan and generous annual leave.

Benefits

Excellent pension plan

28 days Annual Leave rising to 31 days

Employee Assistance Programme

Qualifications

• Proven experience managing complex legal and Ombudsman cases.
• Ability to prioritise workload and maintain attention to detail.
• Experience delivering high-quality service and resolving complex issues.

Responsibilities

• Guide decision-making and ensure compliance with regulatory frameworks.
• Lead the tracking and delivery of Ombudsman orders.
• Implement performance-enhancing solutions that improve customer experience.

Skills

In-depth knowledge of social housing regulations

Strong organisational skills

Excellent written and verbal communication skills

Effective stakeholder management capabilities

Analytical mindset

Experience using data to inform decision-making

Highly proficient in Microsoft Office, particularly Excel

Customer-focused approach

Job description

A leading housing association in London is seeking a skilled Complaints Compliance Officer to ensure successful outcomes from Housing Ombudsman determinations. The ideal candidate will have in-depth knowledge of social housing regulations, strong organizational skills, and the ability to engage with stakeholders at all levels. The role offers a competitive salary and benefits, including an excellent pension plan and generous annual leave.