Hybrid Banking Support Advisor

HSBC; Chester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution located in Chester is seeking a customer service professional to be the first point of contact for customers. This full-time hybrid role requires 35 hours of work per week. Responsibilities include providing support and resolving queries, handling complaints, and suggesting improvements. The ideal candidate should possess strong communication skills and a passion for helping people. Comprehensive training is provided, and there are multiple perks, including an annual bonus and flexible benefits.

Benefits

25 days’ holiday + bank holidays

Annual bonus scheme

M&S shopping discount (post-probation)

On-site gym and Starbucks

Flexible benefits including pension

One paid volunteering day per year

Recognition through Spotlight awards

Qualifications

• No contact centre experience needed — full training provided.
• Ability to learn and use various systems and applications.

Responsibilities

• Be the first point of contact for customers via phone.
• Provide support and resolve queries.
• Handle complaints with empathy and ownership.
• Suggest improvements to enhance the customer experience.

Skills

Strong communication and listening skills

Passion for helping people and solving problems

Confidence using digital tools

Resilience and willingness to learn

Job description

A leading banking institution located in Chester is seeking a customer service professional to be the first point of contact for customers. This full-time hybrid role requires 35 hours of work per week. Responsibilities include providing support and resolving queries, handling complaints, and suggesting improvements. The ideal candidate should possess strong communication skills and a passion for helping people. Comprehensive training is provided, and there are multiple perks, including an annual bonus and flexible benefits.